Research Design

Four stages: data collection, model design, experiments, and validation.

A modern retail store featuring a prominent illuminated logo on the front. The building's large glass facade reveals a spacious interior with a high ceiling and bright lighting. Customers are visible inside, engaged in various activities.
A modern retail store featuring a prominent illuminated logo on the front. The building's large glass facade reveals a spacious interior with a high ceiling and bright lighting. Customers are visible inside, engaged in various activities.
Three individuals are standing behind a reception desk, each wearing a yellow uniform. They are smiling and have their right hands placed over their chests. The background features a wooden wall with part of a logo and the word 'SEMARNG' visible.
Three individuals are standing behind a reception desk, each wearing a yellow uniform. They are smiling and have their right hands placed over their chests. The background features a wooden wall with part of a logo and the word 'SEMARNG' visible.
A woman in a blue top is smiling while interacting with a customer. She is standing behind a point-of-sale terminal with a digital display showing an amount and list of items including Avocado Toast, Coffee, and Tax. In the foreground, a hand is holding a white take-away coffee cup.
A woman in a blue top is smiling while interacting with a customer. She is standing behind a point-of-sale terminal with a digital display showing an amount and list of items including Avocado Toast, Coffee, and Tax. In the foreground, a hand is holding a white take-away coffee cup.
Two workers in orange caps and uniforms are preparing and handing over food at a counter labeled 'Galactic Grill' with signage indicating mobile order pick-up at window 5. The scene is set in a food service area with multiple signs, trays of food, and various utensils on the countertop.
Two workers in orange caps and uniforms are preparing and handing over food at a counter labeled 'Galactic Grill' with signage indicating mobile order pick-up at window 5. The scene is set in a food service area with multiple signs, trays of food, and various utensils on the countertop.
The expected outcomes of this research include:

Theoretical Contribution: Propose a theoretical framework for measuring the impact of intelligent customer service systems on human capital depreciation in the service industry, filling the research gap in this field.

Technical Contribution: Develop a set of efficient tools for measuring the rate of human capital depreciation caused by intelligent customer service systems, providing technical support for service industry enterprises.

Social Impact: By quantifying the depreciation effect of intelligent customer service systems on human capital, help service industry enterprises formulate effective coping strategies to reduce human capital waste and unemployment.

Model Optimization: Provide specific optimization suggestions for OpenAI’s models to better adapt to the needs of the service industry. This research will deepen our understanding of intelligent customer service systems and their societal impact, driving technology toward greater fairness and inclusivity.

Research

Innovative solutions for human capital measurement.

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