Intelligent customer service system estimates the depreciation rate of human capital in the service industry

Transforming data into insights through advanced modeling and intelligent customer service systems.

About Our Research

Innovating human capital measurement through intelligent systems and advanced machine learning techniques for the service industry.

A customer service area features a desk with two employees, one wearing a red uniform and the other assisting a customer. The setting includes a colorful backdrop with life-sized cutouts of young people and the word 'Loop' in large letters. The counter displays digital numbers, and promotional materials are placed on the desk.
A customer service area features a desk with two employees, one wearing a red uniform and the other assisting a customer. The setting includes a colorful backdrop with life-sized cutouts of young people and the word 'Loop' in large letters. The counter displays digital numbers, and promotional materials are placed on the desk.
A wall display in a public service area with digital service sections. It features a large image of a smiling woman with glasses in the center, surrounded by digital screens and icons representing different electronic services. There are two orange kiosks with touch screens for self-service on the right side.
A wall display in a public service area with digital service sections. It features a large image of a smiling woman with glasses in the center, surrounded by digital screens and icons representing different electronic services. There are two orange kiosks with touch screens for self-service on the right side.

Innovative Research Solutions

We specialize in data collection, model design, and validation for intelligent customer service systems.

Data Collection Stage
A person wearing a cap and a lanyard with a badge labeled 'CREW' is standing at a counter. They are smiling and gesturing with their hand. The setting appears to be indoors, with various objects on the counter and commercial signs in the background.
A person wearing a cap and a lanyard with a badge labeled 'CREW' is standing at a counter. They are smiling and gesturing with their hand. The setting appears to be indoors, with various objects on the counter and commercial signs in the background.

Collect and preprocess diverse datasets for effective research and analysis in service industries.

People wearing green uniforms and yellow caps are working behind a counter at a fast-food restaurant. A menu is displayed on digital screens above, and there is a clear display case with baked goods in the foreground.
People wearing green uniforms and yellow caps are working behind a counter at a fast-food restaurant. A menu is displayed on digital screens above, and there is a clear display case with baked goods in the foreground.
A retail store interior featuring a wooden customer service desk with the logo of an eyewear company 'lenskart.com' prominently displayed. Several small stacks of product boxes and informational pamphlets are placed on the desk. Behind the desk, a wall with a wood panel design displays a large eyeglasses logo. The lighting is bright with recessed ceiling lights, and there are security cameras visible. On the floor, a few cardboard boxes are stacked to the side.
A retail store interior featuring a wooden customer service desk with the logo of an eyewear company 'lenskart.com' prominently displayed. Several small stacks of product boxes and informational pamphlets are placed on the desk. Behind the desk, a wall with a wood panel design displays a large eyeglasses logo. The lighting is bright with recessed ceiling lights, and there are security cameras visible. On the floor, a few cardboard boxes are stacked to the side.
Model Design Stage

Create dynamic models to measure human capital depreciation using advanced machine learning techniques.

Validate models through experiments to ensure effectiveness and applicability in real-world scenarios.

Validation and Testing

Research Design

Innovative approach to human capital and intelligent systems analysis.

A building with a prominent red and white sign labeled 'SERVICE' against a bright blue sky with some clouds. The structure has a modern, industrial appearance with sleek lines and a clean design. A light fixture is visible on the wall.
A building with a prominent red and white sign labeled 'SERVICE' against a bright blue sky with some clouds. The structure has a modern, industrial appearance with sleek lines and a clean design. A light fixture is visible on the wall.
Data Collection

Gathering diverse datasets for comprehensive analysis and insights.

A modern office environment with several people working at computer stations. Individuals are wearing headsets, indicating a call center setting. The workspace is divided by purple privacy screens and features large desktop monitors. A green plant adds a touch of nature to the otherwise clean and professional atmosphere. Natural light comes through the windows, enhancing the bright and focused work environment.
A modern office environment with several people working at computer stations. Individuals are wearing headsets, indicating a call center setting. The workspace is divided by purple privacy screens and features large desktop monitors. A green plant adds a touch of nature to the otherwise clean and professional atmosphere. Natural light comes through the windows, enhancing the bright and focused work environment.
A computer monitor displays a webpage from HelpDesk Heroes, featuring a contact address and email. Social media icons including Facebook, LinkedIn, Twitter, Instagram, and Pinterest are visible. The screen also shows a Trustpilot rating. A stack of cookies is partially visible at the bottom of the image, and part of a keyboard can be seen in the foreground.
A computer monitor displays a webpage from HelpDesk Heroes, featuring a contact address and email. Social media icons including Facebook, LinkedIn, Twitter, Instagram, and Pinterest are visible. The screen also shows a Trustpilot rating. A stack of cookies is partially visible at the bottom of the image, and part of a keyboard can be seen in the foreground.
A person with long hair wearing a red sweater is observing a whiteboard. On the whiteboard, there is an arrangement of multi-colored sticky notes with various words and phrases related to company values, such as 'equity', 'teamwork', 'respect', and 'diversity'. The words '# COMPANY VALUES' are prominently written at the top.
A person with long hair wearing a red sweater is observing a whiteboard. On the whiteboard, there is an arrangement of multi-colored sticky notes with various words and phrases related to company values, such as 'equity', 'teamwork', 'respect', and 'diversity'. The words '# COMPANY VALUES' are prominently written at the top.
Model Optimization

Developing algorithms to measure human capital depreciation effectively.

Research

Innovative solutions for human capital measurement.

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